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Water and Wastewater

The City of Welland establishes water and wastewater rates to recover costs from the users of the services for supplying, treating, distributing, collecting, operating, and maintaining water and wastewater systems for Welland.

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Assistance Programs — Water and Wastewater

Programs for water leaks, special assistance, and seniors.

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Drinking Water Quality Assurance Program

Annual water quality reporting.

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Drinking Water Quality Management System

Drinking water license, drinking water permit, ISO registered, DWQMS accreditation.

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Water and Wastewater Billings

Billing information, payment options, penalties for late payment, are you selling your property.

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Water Conservation

How to check your toilet for leaks and suggestions to reduce water usage.
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Water Meter Upgrade Program

The process to replace residential water meters.
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Water Service Fees

NSF, new accounts, certificates, bill reprint, and more.

Water and wastewater billings

Water and wastewater accounts are billed quarterly unless they have a two-inch or greater water meter, in which case they are billed monthly. The account number identifies three billing cycles as follows:

  • Account numbers starting with 04, 07, 08, and 09 are billed in January, April, July, and October.
  • Account numbers starting with 01, 02, 03, and 10 are billed in February, May, August, and November.
  • Account numbers starting with 05 and 06 are billed in March, June, September, and December.

Water and wastewater bill payments are due on the last business day of the month being billed.


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