Welland’s December water bills to be delivered by hand amid Canada Post strike

In response to the Canada Post strike continuing to impact mail delivery, the City of Welland is implementing a solution to ensure residents receive their December water bills on time.

Beginning on December 11, UPS Welland will hand-deliver approximately 5,600 water bills directly to mailboxes.

This proactive, temporary measure alleviates residents from being inconvenienced by postal delays and demonstrates the City’s commitment to maintaining essential services.

“With the ongoing postal disruptions, we needed to find an immediate and reliable way to get water bills to our residents,” said Stephanie Nagel, general manager of corporate and enterprise services/CFO. “Hand-delivering these bills ensures timely delivery and helps residents avoid potential late fees.”

The delivery process will take place over the next week, and residents are encouraged to monitor their mailboxes or the front entry areas in their buildings. If a bill has not been received by December 18, residents should contact the City’s Finance Department at 905-735-1700 or water@welland.ca.

Payments can be made through a variety of convenient options, including online banking, in-person at City Hall, or cheques—not cash—deposited to the after-hours drop box at the City Hall entrance closest to Cross Street. The City appreciates residents' understanding and cooperation as this temporary delivery solution is implemented.

For more information about Welland’s payment options for water and municipal taxes, visit https://www.welland.ca/Finance/EBilling.asp.

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For media inquiries, please contact:
Paul Orlando
Communications Specialist
905-735-1700 x2133
paul.orlando@welland.ca