City of Welland Water Meter Installation Program

By-law 2004-119 (pdf~204kb)

Water Meter Report (pdf~ 64kb)

If your question is not listed below, please submit it to watermeter@welland.ca and we will respond to your inquiry.

FAQ

Q.        Why do I need a water meter?

Council has passed By-law Number 2004–119 requiring all households in the City of Welland to have a water meter installed.

Q.        Who do I call to get a water meter installed?

Neptune Technology Group is the company that has been contracted by the City of Welland to complete water meter installations.  Please call 1-800-667-4387 to book a meter installation appointment.

Q.        Will it cost me anything to have a water meter installed?

No.

Q.        What happens if I don’t have a water meter installed?

If you do not arrange for and allow a water meter to be installed, one month prior to your next water billing cycle, you will be charged triple your normal flat water rate on subsequent billings.

Q.        When do I have to have my meter installed by?  See the table below for installation deadlines.

Flat Rate Billing Cycle – Beginning	Time Period for Water Meter Installation	Deadline for Water Meter Installation	Subsequent  Billing Date as per the Water Billing Cycle
September	September & October	October 31, 2008	December 2008
November	November & December	December 31, 2008	February 2009
January	January & February	February 28, 2009	April 2009